Staff is available to assist residents, homeowners, and contractors with service needs, troubleshooting water usage issues, and maintenance. To schedule a service order, please contact 605-347-4422, option 6. In most non-emergency cases, a twenty-four hour advance notice is required.
Emergency service calls:
When there is water flowing or gushing, property is being damaged, your water has shut off unexpectedly (and you aren't having work done), there is a bad odor or taste to your water, and/or you have high or low pressure that it is not normal, this will likely be an emergency. An operator will call you as soon as feasibly possible. After hours, staff is subject to a 45 minute response time period, in cases where an operator's presence is required. (There is a $125.00 emergency call-in fee to have an operator turn the water off and/or come on-site.)
Non-emergency service calls:
Turn-on service (seasonal and new accounts): A minimum of twenty-four (24) hours notice is required. Customer must be present at the appointment to turn-on or restore service. There is a $25.00 (re)connect fee. If a new account does not wish to connect, there is an availability fee for water and sewer services.
Seasonal turn-offs: A minimum of twenty-four (24) hours notice is required. Customer does not need to be present. We recommend that customers ensure their property (including irrigation systems) is properly winterized.
Close account, with service transferring to another account/customer ("Read and leave on" and "Read and turn off"): A minimum of twenty-four (24) hours notice is required.
Turn off for repairs: A minimum of twenty-four (24) hour notice is required. Turn on after repairs will be scheduled with the operator when the turn-off is done. After hours, the customer will have to pay a $125 after hours service call if they wish to have their water turned off/on for repairs.
Turn on after repairs: This is expected to be the same day as the turn-off service call. The customer (or contractor) must be present at the time of turn-on. There is a $25.00 re-connect fee for turn-ons. After hours, the customer will have to pay a $125 after hours service call if they wish to have their water turned on after an emergency turn-off for repairs.
Locates: Contact 811. Calls for utility locates must be done 2 business days (Monday through Friday, except major holidays) in advance.